Terms & Conditions

Returns

In the interest of hygiene, we do not accept any packages that are open.

Incorrect/Missing/Damaged item

Incase of incorrect/missing/damaged item in your order- Please send us a photo at support@thetissuestore.in within 48 hours of receiving your order and we will refund you the amount for the missing/damaged item.

Shipping

Your orders is usually shipped the next business day and it takes 4-7 days for you to receive the order (Across India except NE States). For NE States- it takes 7-12 days to receive the order.

To return your product, Please send us an email at support@thetissuestore.in and we will share the closest warehouse address. You will be responsible for paying for your own shipping costs for returning your item.

Cancellation & Refunds:

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 13-45 days from the date we receive your item.

Items returned to us that are not eligible for a refund will be discarded or sent back to you at your own expense.

Order Cancellation

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be charged a 5% cancellation fee.

Shows Delivered but Not Received

If the order has been marked as delivered, however it has not been received by you- please report to us within 48 hours of the order being marked as delivered so we can escalate the issue with the courier partner. Once 48 hours have crossed- we won't be able to dispute the delivery status- therefore, no refund can be processed.

Delivery Cancellation / Rejection:

If a customer does not accept the parcel and it gets returned inspite of repeated delivery attempts, a refund will be processed after deducting the logistics costs (Cost will vary depending on location) and restocking fees of 10%. If a customer has returned 3 orders, all future orders will be cancelled until complete logistic and restocking costs have been paid by the customer. For such customers, only prepaid orders will be dispatched in the future only once all outstanding logistics and restocking charges have been fully paid.

*Logistic charges vary per courier and Restocking fees are usually 10% of the order value

Company Information

This website is owned and operated by

Splash Of Colours

B-54 Vallabh Apts, Link Road, Goregaon West, Mumbai 400104